AI Governance | Novatium

Novatium helps organizations turn AI adoption into a governed, measurable and scalable operating capability. We combine NOVA — our omnichannel assistant integrated with ERP, CRM and ticketing systems — with our own governance framework (CSOF), ensuring reliable knowledge, consistent quality, controlled risk and demonstrable value. The challenge is no longer to launch an assistant, but to run it in production with confidence.

What NOVA, our AI platform, does

NOVA Omnichannel

Engage with users, customers and suppliers on the channels they already use — Teams, WhatsApp, Telegram, Slack, web or voice — and turn every interaction into an action inside your systems (ERP, CRM, ticketing).

NOVA Agent

Resolves queries, manages incidents and creates tickets autonomously, with resolution rates above 85%. Applicable across Service Desk, HR, Customer Care, Finance, Compliance, Supply Chain, Legal and IT, with clear escalation rules to the human team.

NOVA Scan

Reads invoices, contracts, manuals, policies, regulations or CVs and extracts structured data ready to be integrated into your processes. It turns scattered documentation into operational, actionable information — no manual work required.

NOVA QA

Continuously audits the quality of every AI interaction: accuracy, tone, SLA compliance and operational metrics. Quality stops depending on sampling and starts being measured at 100%.

WHY GOVERNED AI?

Activating a copilot or assistant is increasingly easy; turning it into a reliable, governed and scalable capability is the real challenge. Novatium delivers the layer of governance, control and operations needed for AI to run on trustworthy knowledge, measurable quality and controlled risk — regardless of the underlying engine (Copilot, GPT, Gemini or others).

Our differentiators

True omnichannel

Smooth, continuous engagement across Teams, WhatsApp, Telegram, Slack, web and voice, with shared context end to end and full traceability of every conversation.

Integration with your ecosystem

Native APIs to connect with your critical systems: SAP, JIRA, Azure AD, GLPI, InvGate, Service Desk Plus, Identity Manager, Ansible and more. AI runs on top of your current stack — it doesn't replace it.

Knowledge governance

We curate, normalize and structure the sources that feed the AI, applying ITSM taxonomy, semantic chunking and auditable metadata. AI stops "querying documents" and starts operating on trustworthy knowledge.

Engine-agnostic

We work on top of Copilot, GPT, Gemini or any other engine. Our CSOF framework (Cognitive Service Operations Framework) provides a cross-cutting layer of governance, guardrails and risk control that stays in place even if you switch models.

30-60-90 rollout and 24/7 managed service

Diagnosis and prioritization in 30 days, model activation in 60, operational dashboard and executive report in 90. From there, a dedicated 24/7 team sustains the operation through automated QA, metrics (FCR, cognitive ROI, IEOC) and continuous improvement.

Benefits

Real cost reduction

Automation of 80% of first-level interactions and ticket deflection of up to 50%, with cognitive ROI measured against the cost of AI itself.

Compliance and traceability

Alignment with ISO/IEC 42001 and the AI Act: end-to-end traceability, prompt auditing, human oversight and control of automated decisions.

Better user experience

Accurate, consistent answers with shorter resolution times, AI confidence indices above 85 and customer satisfaction above 95% in real operations.

24/7 operation with human control

The AI is always on; our managed team supervises the operation, validates quality and escalates to a human whenever there is ambiguity or risk.

Governed scalability

We scale volume without losing control: guardrails, RAG, operational metrics and a monthly executive report to grow with confidence.

Streamline your processes with our AI governance solution

AI Governance & Automation